Privacy Policy

1. Introduction

Welcome to Framelink Media. We are a professional video editing and content creation services provider based in San Fernando, La Union, Philippines. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Your privacy matters to us. We are committed to protecting your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect:

• Name and contact details (email address, phone number)
• Business or company information
• Project requirements and creative materials
• Payment and billing information
• Communication records and feedback

2.2 Website Usage Information

We automatically collect basic information when you visit our website:

• Browser type and device information
• Pages you visit and time spent
• IP address and location data

3. How We Use Your Information

We use your information to:

• Provide video editing and content creation services
• Communicate about projects, updates, and inquiries
• Process payments and manage accounts
• Improve our services and website experience
• Comply with legal obligations

4. Portfolio and Client Work

Our website showcases portfolio samples of completed projects including video editing, graphic design, and content creation work. We only display client work when:

• We have received explicit permission from the client
• The content is publicly available or published
• No confidentiality agreement restricts its use

5. Information Sharing

We respect your privacy and do not sell or rent your personal information. We may share information only when:

• Service Delivery: With trusted partners who help us provide services (e.g., payment processors, cloud storage)
• Legal Compliance: When required by law or legal processes in the Philippines
• With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure file transfers, encrypted communications, and access controls.

While we take all reasonable precautions, please note that no method of internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the right to:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Object: Object to the processing of your information
• Withdraw Consent: Withdraw consent at any time
• Data Portability: Request your data in a usable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies help us understand how visitors use our site and improve functionality.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.

9. Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms, YouTube, or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Data Retention

We retain your personal information only as long as necessary to provide services and fulfill legal obligations. Project files and communications are typically retained for the duration of the project and a reasonable period afterward for quality assurance and dispute resolution.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us: