Terms of service
1. What this covers
These are the terms Framelink Media works to. Using this site or hiring us means they apply. We are a video editing and content team in San Fernando, La Union, and Philippine law governs everything here.
Where you have signed a Services Agreement with us, that agreement is the one that applies. This page says the same things, so that nobody has to sign anything to find out what they are.
2. What we do
Video editing, long and short form. Reels, TikToks and Shorts. Thumbnails and graphics. Social media planning and scheduling. Colour, sound and the rest of post.
The services page lists what each of those includes and what it costs. A quote for your project says which of them you are buying.
3. What we need from you
A project runs on four things from your side:
- The material, and the right to use it. If you send us footage, music or a logo, you are telling us you are allowed to.
- The brief, before we start rather than after the first cut.
- Feedback in one go, inside the window we agree. Notes arriving one at a time over a week is a revision round spent on scheduling.
- Payment when it is due.
We work with people who are decent to work with, and we will end an engagement on the spot over harassment or abuse of anyone here. That has never happened and we do not expect it to. It is written down so the answer is not being invented in the moment.
4. How a project runs
4.1 Timelines
Turnaround is agreed with you before work starts, and it depends on how big the job is and how fast the notes come back. Late material or late feedback moves the delivery date by roughly the same amount. We will say so when it happens rather than quietly missing the date.
4.2 Revisions
Every project includes up to 3 rounds of revision inside the scope we agreed. A round means your notes, collected and sent together.
Past the third round, or outside the original scope, we quote the extra work and you approve it before we start. Nothing is billed as a surprise.
Three rounds is the number in every Framelink agreement. Anything you have read anywhere suggesting revisions are unlimited is out of date.
5. Payment
- Every project is quoted before it starts. What it costs depends on scope, length and how much of it there is.
- A single video is paid in full upfront.
- Packages and retainers usually run 50% to start and 50% on delivery, unless we agree something else in writing.
- Ongoing monthly work can run on its own billing cycle, agreed in writing before it starts.
- Pay in the currency and by the method set out in your quote: PHP or USD, through GCash, bank transfer, PayPal or Wise.
- Work can be paused while an invoice is unpaid.
We are an independent contractor in the Philippines, not your employee. Clients in the United States can ask for a completed W-8BEN for their own records and we will send one.
6. Who owns what
6.1 What you send us
Yours, and it stays yours. We use it to make your project and for nothing else.
6.2 The finished work
Once it is paid for, the final export is yours to use, publish and sell, anywhere, forever, with nothing further to pay us.
6.3 The working files
Working files are a different thing from the deliverable and are not included. Project files, timelines, templates and presets stay ours. If you want them, a buyout can be agreed and priced before the project starts.
This is worth saying plainly because it is the most common surprise in this industry: what you buy is the finished export, not the editor's project.
6.4 Showing your work here
We may put finished work and your review in this portfolio, on the site and on our social accounts. Tell us in writing, at any point, that you would rather we did not, and we will not. Work already up comes down when you ask.
Where confidentiality applies we may still describe the kind of job it was, for example "a US professional services client", with nothing in it that identifies you.
7. Confidentiality
What you tell us about your business stays with us. We do not pass project details or client information to anyone else, unless Philippine law requires it.
If your engagement needs a formal NDA, send it and we will read it. We may ask for changes before signing, usually about liquidated damages, what we may say about the work afterwards, and payment terms.
8. Cancelling, and refunds
Either of us can end an engagement with fourteen days' written notice. We can end it immediately for non-payment or abuse. Work done up to that point is billed and payable.
Refunds follow a schedule rather than a judgement call:
- Within 7 days of payment clearing, and before any draft has been sent: up to 80% comes back. The 20% covers transaction fees, tax and the setup already spent.
- After 7 days, or once a first draft has been sent, whichever is first: the payment is not refundable. The time was reserved and the work has started.
- Hourly work: billed hours are never refundable, because the labour has happened. Ask for the time logs and you will get them.
- Work delivered as agreed: a change of mind is not a refund.
A deliverable counts as approved when you say so in writing, when you use or publish it, or when the review window passes without notes, whichever comes first.
8.1 Weather, power and connectivity
We work from La Union, where typhoons, earthquakes and the power and internet outages that follow them are a normal part of the year rather than an exotic possibility. When one of those stops work, the timeline pauses.
We will tell you as soon as it is safe to, and give you a realistic date for picking the work back up, so you can tell your own client or audience something true.
A pause of this kind is not grounds for a refund, and the project resumes as soon as power and connectivity are stable. If we were ever permanently unable to finish, a refund would cover the unfinished portion only, capped at 80% for the reasons above, and reduced where the completed work is worth more than that.
9. What we deliver
Every project leaves here with the cuts clean, the colour consistent across shots, the sound mixed rather than left at whatever the camera recorded, and the export in the format you asked for. Which of those apply depends on the job: a thumbnail set has no audio to mix.
Files go to you through cloud storage and stay available there for 30 days. Tell us before that runs out if you need longer, and download your own copy either way.
10. What we are not liable for
- Money you did not make, or knock-on losses of any kind.
- Delays caused by something outside our control, including a third party we both depend on.
- A copyright claim over material you sent us.
- Files lost on your device or your storage.
- What a platform's algorithm does with your video after you post it.
- Views, followers, leads or sales. We edit well. Nobody can promise the rest.
Whatever the claim, the most we are liable for is what you paid us for that project.
11. Disagreements
Philippine law governs these terms. If something goes wrong, in order:
- We talk, directly, and try to sort it out.
- If that does not work, we both go to mediation.
- Anything still unresolved goes to the courts of La Union.
12. When these change
Changes are posted here with a new date at the top. A project already underway runs on the terms in force when it started, so nothing changes mid-job. If a change is significant and you are a client, you get an email rather than being expected to check this page.
13. How to reach us
Framelink Media
- San Fernando, La Union 2500, Philippines
- Email: Business@framelinkmedia.com
- WhatsApp: +63 992 693 3181
- Facebook: @framelinkmedia
- Instagram: @framelink_media
14. About these terms
These are the terms Framelink Media works to, written plainly so that nobody has to sign anything to find out what they are. Where a signed Services Agreement covers your engagement, that agreement is the one that applies, and it says the same things in more detail.
They are not legal advice, and they are not a template: every clause here describes how this team actually operates. If a term does not fit your situation, say so before the project starts. Most of them can be agreed differently in writing, and that is a better conversation to have at the beginning than at the end.